5 phases to a new level of efficiency – Support & Manage

Managed Print Services – Support & Manage

Support & Manage Maintain the end to end solution and keep the systems up to date, constantly monitor performance, maintain the services and manage the fleet. Constantly monitor and report performance.

Fleet Management

In order to support our customers’ organisational objectives, we design and implement tailor-made print management solutions that address our customers’ needs − both now and for the future. Once implemented, these solutions require specialist and dedicated management in order to deliver on the financial and operational KPIs or SLAs agreed in the Contract or overall SLA.

A dedicated Canon Client Services Manager will take responsibility for every aspect of your MPS contract, ensuring agreed SLAs are met and your return on investment is maximised. Working with your team and ours, as well as external vendors where required, your Canon Client Services Manager will deliver successful change management and education, increase the uptake of new technology and work to improve employee productivity, reduce print-related costs and enhance asset availability across your organisation.

Configuration Management & Maintenance

This service ensures that a customer’s printing environment consistently operates at an optimum level. It also ensures that all policies in relation to print and the organisation are adhered to, including printing, procurement, security and end-user policies. The service also contributes to a smoother transition process in case of changes to the printer fleet environment – such as Installation, Moves, Adds or Changes (IMAC) or solutions upgrade installations. It also expedites the disaster recovery process if a critical failure occurs in the IT environment.

Service Desk

Your IT staff and end-users will have a single point of contact at Canon for all queries, incidents and problems. A range of options are available all of which will help free your internal IT resources to focus on their core business activity – and increase your fleet uptime.

Asset Management

We will pro-actively design, implement and manage your assets from the Discover phase through to Review. In doing so, we can track, financially manage, plan and efficiently implement the most appropriate devices and applications throughout the course of your contract.

MAC Services

Canon MPS MAC Services offer expert onsite services to Move, Add or Change your hardware and software as necessary. The required protocols, procedures, information exchanges, permissions and authorities to undertake these services will be agreed and fully documented within your service contract schedules and version controlled MPS Operations Manual.

On-Site Support

On-site support enables a proactive, rapid, 1st and 2nd line response to print related incidents. This valuable option can be extended to provide pre-emptive training and support that will ensure end users can easily access the devices they need and maximise the functions available. A range of options are available depending on future state requirements.

Remote Monitoring

Canon can reduce your total cost of ownership by automating meter reading and consumables ordering. We can also monitor your printing devices and related software 24/7 to resolve potential issues before they impact your organisation – and in doing so, maximise your fleet uptime and user satisfaction.

Capacity Management Monitoring & Reporting

This service enables precise monitoring and reporting of the product fleet output (printing and scanning) to ensure maximum benefit to the customer in terms of usage and performance.

On-Site Print Care Support

Any print output solution has potential pain points for end users and IT support functions. Potential issues can revolve around paper jams, toner and staple replenishment, media availability, all of which can significantly impact on the end-user satisfaction levels. The Print Care Support Service undertakes the day-to-day tasks on behalf of the customer to address and prevent these issues.

The Print Care Support Service resource will be deployed in a site that has a large fleet and will focus their activities on ensuring that devices are prepared exactly to customer requirement. This ultimately benefits the customer in terms of maximising and improving the functionality and performance of their print solution and can be contracted as either full-time or part-time dependent on fleet needs.

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